Special Flight Category

Aurora Aviation S.A. listens carefully, is knowledgeable and helpful. We are well known for solving every kind of aviation services challenge. Something out of the ordinary? Ask Aurora.

Aircraft diversions

Bad weather, mechanical problems, strikes, armed conflict and natural events including volcanic ash, can cause flight diversions. Airline pilots may also divert flights because of disruptive passenger behavior or passenger or crew health issues - such as child custody cases that involve passengers.

We can provide specialist diversion services, including:

  • Arrangement of clearance for unusual landing, fueling, ground handling, hotels and accommodation, catering and other services - within 30 minutes
  • Fast response and meticulous, efficient follow up
  • Coordination with the emergency response services i.e. airport authorities, CAA, ambulance etc.
  • And other services as required

When time is of the essence, call our hotline number now: +971 4 5235 888.

Animals (unusual requests)

When it comes to flying your animals around the world, Ask Aurora. We have extensive experience of animal transportation including race horses, falcons, exotic animals and pets of all kinds. Working with animals requires special documentation, containers, safety equipment and aircraft requirements. Don’t worry. Your animals are in safe hands with Aurora.

Hajj & Umrah

Aurora Aviation provides Hajj and Umrah full package services for governments, airlines and travel agents.

We handled more than 50,000 passengers, governments, airlines and travel agents during the Hajj in 2015/2016. This included the following specialist services:

Preparation (we act as your official GSA)

  • Applying for governmental approval
  • Submitting the required documents
  • Scheduling slots and landing permits
  • Efficient follow up with GACA
  • Arranging all local payments including slots, passenger taxes, airport fees, hotels etc


  • Full ground handling services
  • Passenger handling
  • Ramp passes for the airlines’ delegation
  • Cargo handling (load/offload)
  • Fueling
  • Inflight catering
  • Crew services
  • Passengers transportation and hotels for a range of budgets
  • Arranging accommodation at special camps in Mount Arafat and Mina and organizing sightseeing tours in Makkah and Madina
  • Any other additional services

Anything else
No matter how unusual your request: Ask Aurora. We will solve your aviation challenges for you.

The main point for this is to make your flights operate smoother!

Call +971 4 5235 888 or email ops@aurora-aviation.aero to find out more.

to find out more.