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Ground Handling

Ground Handling Agent Services

by Aurora Aviation

One of Aurora Aviation’s areas of expertise is the provision of airport ground handling services for commercial airlines, cargo airlines and private jet operators.Ground handling operations encompass all the services necessary from the time an aircraft lands to the time it takes off again. The development of airports and the increase of traffic in recent years has made ground handling increasingly complex.

Aurora Aviation is a strategic partner of the International Air Transport Association (IATA). In its role as a ground handling agent, it works with the most recent version of the IATA international standard agreement. By scrupulously respecting standardised procedures, Aurora Aviation aims to prevent ground damage, injury and operational incidents from occurring.

Aurora Aviation’s ground handling agent activities span ramp services and passenger services. It also handles: representation, administration, supervision, load control, flight operations and communications, cargo and mail services, support services and security.

Ramp services include marshalling, offloading, loading and cleaning aircraft. In the area of representation, Aurora Aviation can, for example, communicate with authorities in the name of an airline company. It also prepares and submits statistics and reports relating to each flight. Passenger services include the acceptance of incoming and outgoing passengers. This includes special provisions for VIPs, unaccompanied minors and people with restricted mobility.

In the area of load control, flight operations and communications, Aurora Aviation can provide services such as coordinating between aircraft and ground services. Cargo and mail services span control, preparation, monitoring and transfer. Timely, high quality and customised ground handling services are the key elements of a successful flight. Aurora Aviation’s staff are well trained and work together to ensure that all details are dealt with efficiently and accurately from landing to take-off. The team is available 24/7.

To find out more about Aurora Aviation’s airport ground handling services, please call +971 4 5235 888.